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Privacy Policy

1. Data Controller

CAI Conversational AI GmbH
Provinostraße 52
86153 Augsburg

2. General Information on Data Processing

We take the protection of your personal data very seriously. This privacy policy informs you about how we collect, use, and protect your data when you use our Conversational AI.

3. Collection and Processing of Personal Data

When you use our Conversational AI, the following data may be processed:

  • Communication content (inputs and AI responses)
  • Metadata (e.g., time of use, technical log data)
  • Optional: profile data if registration is required

4. Purpose of Data Processing

We process your data for the following purposes:

  • Provision and improvement of our Conversational AI services
  • Responding to inquiries and optimizing the user experience
  • Analysis and troubleshooting

5. Legal Basis for Processing

Processing of your personal data is carried out on the basis of:

  • Art. 6(1)(b) GDPR (performance of a contract), when the use of AI services is required for contract fulfillment
  • Art. 6(1)(f) GDPR (legitimate interest), when we use the AI to improve our services
  • Art. 6(1)(a) GDPR (consent), if we obtain your permission for processing

6. Disclosure of Data to Third Parties

It is possible that user inputs are forwarded to external service providers and processed there. We have concluded appropriate agreements with our service providers to ensure data protection.

7. Storage Period

No personal data is stored.

8. Your Rights

You have the following rights regarding your personal data:

  • Access (Art. 15 GDPR)
  • Rectification (Art. 16 GDPR)
  • Erasure (Art. 17 GDPR)
  • Restriction of Processing (Art. 18 GDPR)
  • Data Portability (Art. 20 GDPR)
  • Object to Processing (Art. 21 GDPR)

9. Contact for Data Protection Inquiries

If you have any questions about data protection or the processing of your data, you can contact our data protection officer:

Tel.: +49 821 / 5673 4044
Mail: datenschutz@cai-ai.com

10. Changes to the Privacy Policy

We reserve the right to adapt this privacy policy to reflect changed legal requirements or new technologies. The current version can always be found on our website.

Status: 27.03.2025

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